phgreat Privacy Policy – How We Handle Your Data

When you create a phgreat account, we collect the personal details you provide during registration — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. During normal platform use, we automatically collect technical data such as your device type, operating system, browser, IP address, and session timestamps, which help us keep the platform secure and running smoothly. When you make a deposit or withdrawal, we receive transaction records from your chosen payment provider — GCash, Maya, or a bank transfer — including the amount, date, and reference number, but we do not store your full card or wallet credentials directly. We may also collect behavioural data about how you navigate the platform, which games or markets you browse, and how long you spend in particular sections, all of which helps us improve the experience for Filipino players. If you contact our support team, we keep a record of that conversation so we can follow up accurately and consistently. All data collection is limited to what is genuinely necessary to operate the platform, verify your identity, process your transactions, and meet our obligations under Philippine law.

The primary purpose of collecting your data is to deliver the phgreat platform experience — creating your account, processing deposits and withdrawals in Philippine pesos, settling bets, and keeping your account secure. We use your identity information to complete the verification checks required of all players, which protects both you and the integrity of the platform. Technical and behavioural data is analysed to improve platform performance, fix bugs, personalise your experience within the platform, and detect any unusual activity that might indicate fraud or account compromise. If you have opted in to promotional communications, we may use your contact details to let you know about relevant offers, new game categories, or platform updates — you can withdraw that consent at any time through your account settings. We are required by Philippine regulations to retain certain account and transaction records for a defined period; outside of those legal obligations, we do not keep your data for longer than is needed. We do not use your personal data to build advertising profiles, and we do not sell your information to any third-party marketing or data-brokering services.

phgreat shares your personal data only with the specific categories of third parties needed to operate the platform — we do not have broad data-sharing arrangements. Payment processors such as GCash and Maya receive the minimum information required to verify and complete your transactions. Identity verification providers receive your submitted ID documents to perform the checks that Philippine regulations require of betting platforms. Our hosting and infrastructure providers process data on our behalf under strict data processing agreements that limit how they can use that information. In cases where we are required by a Philippine regulatory authority, court order, or law enforcement request to disclose account or transaction data, we will comply with that legal obligation and, where permitted, will notify you. We do not share your data with overseas entities except where our infrastructure or identity verification services operate internationally, in which case we require those providers to maintain data protection standards consistent with Philippine law. No data is ever sold, rented, or traded to advertisers, data brokers, or any third party for commercial purposes unrelated to operating your phgreat account.

phgreat uses cookies and similar technologies to keep you logged in securely, remember your preferences, and understand how players navigate the platform so we can make improvements. Essential cookies are necessary for the platform to function — without them, features like maintaining your login session or keeping items in your bet slip would not work, so these cannot be switched off. Analytics cookies help us understand aggregate patterns in how the platform is used; this data is anonymised and never linked back to your individual account for external purposes. We do not place third-party advertising cookies on the phgreat platform, and we do not participate in cross-site advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may prevent some platform features from working correctly. If you have questions about specific cookies in use, you can raise them through the process described on our FAQ page.

We take the security of your personal data seriously and apply technical and organisational measures designed to prevent unauthorised access, loss, or misuse of your information. Data transmitted between your device and the phgreat platform is encrypted in transit, and sensitive account data is protected at rest using industry-standard encryption. Access to personal data within our organisation is limited to staff and systems with a genuine operational need, and all personnel with access are subject to confidentiality obligations. We retain your account and transaction data for as long as your account is active and for any additional period required by Philippine law or regulation after closure. Where data is no longer needed and no legal retention obligation applies, we securely delete or anonymise it so it can no longer be linked back to you. If you believe your account security has been compromised at any point, please act immediately and reach out through our support process — prompt reporting allows us to respond quickly and minimise any impact to your account.

As a player based in the Philippines, you have rights over your personal data under Philippine data protection law that phgreat is committed to honouring. You have the right to know what personal data we hold about you and to request a copy of it at any time. If any of your information is inaccurate or out of date, you have the right to request that we correct it — keeping your account details current also helps avoid delays with withdrawals and verification checks. You have the right to request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to any legal retention obligations that require us to keep certain records. You also have the right to withdraw consent to any optional data processing — such as promotional communications — without that affecting your ability to use the core platform. To exercise any of these rights or to raise a data-related concern, please contact our team through the process described on the FAQ page; we are committed to acknowledging your request promptly and resolving it within a reasonable timeframe in line with our legal obligations.